Job description
SUPERNAL At Supernal, we help SMBs hire their first AI employee. Our AI teammates are built with intelligent, agentic workflows and deployed on our proprietary platform. We don't build tools - we deliver working, value-generating AI Employees. Our AI Platform Engineers, known internally as Masons, are the builders behind these systems. As we scale delivery, we need a Mason Manager to lead multiple pods of Masons and ensure we ship reliable, production-grade AI Employees - predictably and at high quality.
THE ROLE As a Mason Manager (Engineering Manager), you will lead multiple pods of Junior + Senior Masons responsible for building and shipping production automation and agentic systems for customers. This is a highly technical people leadership role. You will be accountable for what your pods ship: architecture decisions, quality bars, reliability, documentation, and delivery outcomes. You'll also invest heavily in hiring, coaching, and performance management - building a team that can deliver at scale with consistent craft. You are not a "process-only" manager. You will stay close to the work: reviewing designs, unblocking complex integrations, setting engineering standards, and acting as the escalation point for production issues and delivery risk.
RESPONSIBILITIES - Lead multiple Mason pods and own delivery outcomes: scope, milestones, quality, and on-time execution - Translate ambiguous customer/internal requests into clear plans, acceptance criteria, and execution strategy - Set and enforce production-quality standards for Mason builds (testing, monitoring, runbooks, documentation, rollout plans) - Serve as technical escalation for difficult problems: auth/permissions, integrations, data modeling, reliability, and failure recovery - Establish and evolve team processes: scoping discipline, QA gates, review checklists, incident/postmortem loops, and continuous improvement - Drive prioritization and capacity planning across pods; identify the critical path