Job description
[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] We're hiring our first AIOps Lead to lead a team that designs, ships, and scales automations and AI agents across M-KOPA. This is a brand-new team within the business - the tech foundation is already proven, and now we need someone to lead it, scale it, and define what it becomes. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/98cde4bc-fa0a-4874-a12e-0db70c8c4abf/image.png] The Impact Your production-grade automations and agents will directly improve how 2,300+ employees work across our global operations. We've already helped over 10 million customers access over $2 billion in credit - and the tools you build will help that mission scale further and faster. It's your chance to be part of something that's literally transforming lives across an entire continent 🌍 [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/453f2403-3288-4bc2-9d75-d9a1897d968d/image.png] The Opportunity - 🎯 Mission-driven engineering: Every automation you build helps internal teams and customer-facing staff deliver financial inclusion to Africa's Every Day Earners - 🏆 Global recognition: Join a company named by TIME 100 as one of the world's most influential and by the Financial Times as Africa's fastest-growing for 5 consecutive years (2022-2026) - 🚀 Scale challenges: 2,500+ employees across Kenya, Uganda, Nigeria, Ghana, South Africa, the UK, and Europe - internal teams that can't scale by hiring forever need intelligent tooling that actually works - 🌱 Environmental impact: We're carbon-negative, having displaced over 2 million tonnes of emissions What You'll Do At M-KOPA, you'll lead the AI Ops team from day one - owning delivery, growing the function, and proving the value. You'll work daily with Claude, Claude Code, MCP, and LangChain to build production-grade agents and automations
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