Job description
POSITION Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains. As an Integration Engineer, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes: - Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process - API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries - Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams - Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results - Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations - Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding
REQUIREMENTS - Proven experience in customer support or technical support roles - Knowledge of REST-based web services, APIs, and integration best practices - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences - Detail-oriented with a commitment to delivering exceptional customer support - Strong problem-solving skills and a proactive approach to issue resolution
QUALIFICATIONS - Familiarity with structured data formats (JSON, CSV) and basic