Job description
If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams. Ateme (PARIS: ATEME) is the global leader in video delivery , partnering with top content and service providers, and streaming platforms like Netflix. Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue. Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees' well-being and ethical business practices. At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions . Join our international team for an exciting journey in shaping the future of video! In order to support this plan, we are recruiting a Customer Deployment and Support Engineer. Are you ready to take on a pivotal role where your skills in project deployment and technical support will make a real impact? Join us on a mission to redefine excellence in EMEA
Northern Europe. Main activities Project Delivery: Lead internal project kick-off meetings, Factory integration and project delivery ensuring alignment across teams, Manage project deployment schedules, optimizing efficiency, Identify project risks and develop comprehensive mitigation plans, Foster and maintain strong relationships with customers, Regularly report project progress to management, proactively identify and address issues that could impact project success. Customer Support: Deliver multichannel (Phone, e-mail, chat and onsite) technical support to customers, Manage incidents from submission to resolution, ensuring timely and effective solutions, Conduct in-depth analysis of technical issues reported by customers, Elaborate and replicate issues in test platforms to facilitate efficient problem