Job description
About Us inforcer is a leading provider of innovative solutions in the cybersecurity sector and dedicated to enhancing efficiency, improving security and driving success for our clients. We focus on providing MSPs with fundamental tools and technology they need to manage Microsoft Security policies for multiple tenants in a simple and effective way. Our mission is to be inforced in every MSP! About the Role As an Partner Success Manager you'll play a key role in building strong relationships with our MSP partners across EMEA. You'll act as a trusted advisor and the primary point of contact for your accounts, ensuring clients are supported, engaged and seeing measurable value from our platform. This is a high-impact role where your ability to understand client needs, drive product adoption and identify growth opportunities will directly influence our continued success in the region. What you'll be doing Build and nurture strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform Identify upsell and renewal opportunities by understanding client goals and aligning them with inforcer's solutions Collaborate closely with the Implementation team to ensure smooth client onboarding Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform Use data and account health indicators to proactively engage with clients, identify risks and drive adoption Help clients get the most from the platform by developing and guiding account plans aligned with their objectives Cross collaborate with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience Support customer adoption and retention with workshops and training, both in person and virtually What We Can Offer You Competitive Compensation: Attractive salary, benefits and commission package You Time: Competitive annual leave allowance and an increasing holiday